This is why I don’t trust off-shoring of aircraft maintenance. The same reason that poisonous substitutions are made in toothpaste or cheap lead paint used on a children’s toy; it’s the whole idea of taking something based in complex skills and knowledge-based engineering and buying on price, which ends up in a business environment like [...]
Filed in business, professional practice, rants, technical
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Also tagged aeronautical engineering, aircraft maintenance, engineering, maintenance, management, methodology, offshoring, outsourcing, process improvement, qantas take note, quality, transformation
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Thursday, November 10, 2011
The Social Graph is Neither (Pinboard Blog): You might almost think that the whole scheme had been cooked up by a bunch of hyperintelligent but hopelessly socially naive people, and you would not be wrong. Asking computer nerds to design social software is a little bit like hiring a Mormon bartender. Our industry abounds in [...]
Wednesday, September 29, 2010
Whatever else you do, give yourself a chance: Rename every project, initiative and strategic program in your organization to reflect the business change goal instead of the system name: Sales Force Effectiveness Project instead of Salesforce.com Implementation; Evidence-based Decision-making Initiative instead of Business Intelligence Implementation. The impact is surprisingly large. – Business change methodology gaps | [...]
Wednesday, August 11, 2010
People who manage purely by revenue or share price generally shaft their companies in the medium term. Bob Lewis, of IT Catalysts, is always worth a read and has many insights which I think all developers and architects should pay attention to. So you improve fulfillment (improved quality) and customer service (reduced cycle time). Revenue [...]
Many of us hear this phrase in our workplace. When you hear it, what you’re really being told is that the company is afflicted with one or more of the following: is afraid of change not interested in improvement has a rigid top-down process development style doesn’t care what you think I think the greatest [...]
Oh … now I get it, courtesy of Errol Morris, who made the Oscar winning documentary Fog Of War, among many other excellent films, who explains in this New York Times interview with David Dunning (part 1): DAVID DUNNING: Well, my specialty is decision-making. How well do people make the decisions they have to make [...]
Its very common for software developers to be asked to build some software that is a straight port of an old software package, or to faithfully model (i.e. completely identical to) an existing process that the customer has. This is a huge mistake – try to avoid these projects. I hold that if the customer [...]
Every now and again we get some customers who expect that they can get a custom website, portal, or services integration done by looking at a vendor’s “out of the box” experience. This can be very frustrating for us, as we need to get into their heads that no platform will delivery any website, portal, [...]
Saturday, September 26, 2009
Coder Friendly’s got an interesting article about Agile Evangelism. First I’m not going to take issue with the article itself but something that he quotes from DanC’s Lost Garden on Managing Complexity: The repetative (sic) steps that a single worker performs on an assembly line is a good example of a simple task This is [...]
Johanna Rothman on agile adoption for the organisation: Agile requires the discipline to move projects through teams. Multitasking is nuts in agile. Moving team members around to have the “best” specialist available for a particular team is nuts. Performance reviews for individuals is nuts. Managers have to change everything they do, if they want to [...]