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Fairfax media – incompetent boobs

Well I logged into the Fairfax site BrisbaneTimes.com.au this morning for my dose of occasional local newspaper media (the Brisbane Times is really a web-only copy of the SMH with some local content). Wanted to comment on an article; it seemed they changed their login system and my old login didn’t work.

That’s OK, I went to use the Facebook connect login instead. This appeared to work for a second, then reported;

The page you were looking for doesn’t exist.

You may have mistyped the address or the page may have moved.

But it must have worked; I got an email from ‘support@fairfaxmedia.com.au’ welcoming me on my successful registration. In part this email said:

If you have any questions or need any assistance please do not hesitate to contact us at support@fairfaxmedia.com.au.

However, time to go go to work, nothing to do about it for the moment so put it aside; maybe they’ll organically fix their problem during the day.

Later today, clicked on the login link to login and comment. Same problem, a 404. OK, let’s try emailing that support address – after all, they invited me “not to hesitate” and I already hesitated 7 or 8 hours. What do you think happens?

Delivery has failed to these recipients or distribution lists:

support@fairfaxmedia.com.au
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft
Exchange will not try to redeliver this message for you. Please check the e-mail address and
try resending this message, or provide the following diagnostic text to your system
administrator.

Sent by Microsoft Exchange Server 2007

Diagnostic information for administrators:

Generating server: ffx.jfh.com.au

support@fairfaxmedia.com.au
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##

Yeah, so that’s a smashing success, then.

(NB. jfh.com.au probably is John Fairfax Holdings, the parent company, it’s registered to FAIRFAX DIGITAL HOLDINGS, so the error above is an internal configuration error in their email system – they are advertising an email address that is non-functional!)

No wonder Fairfax is gurgling down the drain. Their newspapers are increasingly shit, their websites full of “OMG THE BEWBZ!1!” and cheap political sensationalism … now their website is hardly functional and apparently their unpaid work experience h4x0r hasn’t noticed yet. What a bunch of idiots.