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Managing to the numbers | Keep the Joint Running

People who manage purely by revenue or share price generally shaft their companies in the medium term. Bob Lewis, of IT Catalysts, is always worth a read and has many insights which I think all developers and architects should pay attention to.

So you improve fulfillment (improved quality) and customer service (reduced cycle time). Revenue increases. Try proving your improvements were the cause.

You can’t. You can’t even measure customer satisfaction accurately, let alone demonstrate its relationship to increased revenue.

Which is why those who “run a company by the numbers” so often rely on mindless cost-cutting: They can easily prove the connection to this-year bottom-line improvements, while those who complain about the long-term consequential damage have no proof — only their knowledge of and confidence in the business model.

Managing to the numbers | Bob Lewis @ Keep The Joint Running.